ERP and crm programmes

We’re ERP and CRM programme, project and change experts having delivered ERP and CRM replacement programmes for a few of our clients over the last few years. From leading the RFI, RFP, business case and solutions analysis process through to implementation, delivery and cut-over. We’re knowledgeable in what Gartner and the market have to offer and have honed the delivery and implementation process to provide a one size fit all delivery solution designed to deliver the right result for you and your organisation.

BUSINESS AND IT OPERATIONAL CHANGES

Businesses and organisations are built on IT and business processes. We have mapped process life-cycle maps for lots of different organisations from entire Home Claims departments to frontline Contact Centres, as well as transformed Service Management functions by implementing new ticketing systems such as ‘ServiceNow’ to improving ITIL driven processes. Our process analysis and subsequent improvements deliver the step change required to transform business and organisational customer journeys and experiences. These changes are designed to become net contributors to an organisation’s bottom line whilst delivering world class service to internal and external customers.

BUSINESS AND ORGANISATIONAL TRANSFORMATIONS

We’ve helped and supported five different Fortune 250 organisations and three large public sector organisations successfully deliver large scale transformational programmes, these have included the delivery of new Target Operating Models whilst supporting them outsource key business functions such as IT etc. Our public sector change expertise have supported public sector organisations transform themselves into modern, dynamic and vibrant organisations designed to cope with an ever changing social, political and operational environment.

BUSINESS DIVESTMENT

We’ve helped sell and migrate business savings and mortgage books whilst closing down and transferring the supporting operation to the new organisation.

SUPPLIER ON-BOARDING & MANAGEMENT

Most organisations and businesses need supplier services, from car hire, legal services to IT outsourcing. We’ve delivered most of them. The supplier on-boarding and management process follows best practice techniques and methodologies which we’ve refined in our delivery process. We understand the needs of the operation, procurement, legal and of course finance functional areas when it comes to successfully on-boarding suppliers to allow businesses to deliver the right services and results for its customers and clients.

new product implementations

Marketing have come up with yet another new product which they want to implement yesterday (well hats off to them as that’s their job). We are grounded and well versed in marketing operations and delivery processes as well as executing the frontline and operational changes required to successfully land the new product.

……and finally business startup and support

Even though we work with large scale organisations we have not forgotten that SMEs drive 99.9% of the UK’s business economy. We are entrepreneurial by nature and have 20 years of experience starting up small to medium sized enterprises. From sourcing initial seed and first round investment to full go live business launch and ongoing support. Our subsidiary business is a creative design and trademark management company with the strap-line ‘We do it all for you’. And we do.